customer complaints handling solutions

Seagull Servicing

Customer Support Solutions - Handling Customer Complaints.

Seagull Servicing

Customer Support Solutions.

The Seagull-Servicing has been designed to smoothen the complaint handling process.

This software records all the important information for a field complaint, like reason of failure and other details which can later be useful for failure analysis and corrective actions.

Input
  • Product Master - to list all products (name, brief specifications)

  • Service Engineer Master - to list all service engineers and area of their operations

  • Customer Master - to list all customers (name, address. products purchases-Sr. No. invoice No. & date of installation).

  • New customers to be added as and when new installation is done.

  • List of probable reasons of failure.

  • Complaint input (by someone in office, or customer can input it online)

  • Complaint attended report by service engineer (giving problem, site conditions and solution provided)

  • Warrantee Servicing calls, AMC calls, Installation & Commissioning schedules

  • Output
  • Weekly/monthly/yearly report of complaints (customer-wise, product-wise, and according to reasons of failure)

  • Response time calculations (time between complaint registered and attended, by whom)

  • To calculate MTBF for individual customer/product, and overall (for a product. and total)

  • Service Engineer's performance (time taken for each call, total calls during a period, and response time)

The Seagull-Servicing software is web-based; hence anyone can register a complaint online. Similarly, service engineer can send his report online. This ensures no need of separate data-feeding. All reports can be viewed online and can be exported to excel for further analysis. The software will be flexible so that new customers, new products, new engineers, new problems/reasons can be added as and when required.

Prices information

PACKAGE MODULE NAME PRICES
INR USD
Customer Support Solutions Seagull-Servicing 45,500 750

Prices for Add-on Features

ADDITIONAL FEATURES DETAILS PRICES
INR USD
Multi Company Company Master to add more companies 7,500 125
Email Alerts Generate Email Alerts of Additions/Changes 7,500 125
Set Up & Hosting Set up, Configuration & Hosting Services 3,250 50

Notes

  • Prices in Indian Rupees (INR) are basic prices.
  • Prices mentioned in US Dollars (USD) are indicative and will vary as per exchange rate on the date of transaction.
  • Prices are for the software to be installed on your hosting space.
  • Charges for sub-domain name and hosting space rental are to your account.
  • Set-up and installation charges are extra.
  • Taxes extra as applicable.
  • Prices are subject to change.

System requirements

  • Windows platform with ASP.Net support version 3.5 or higher .
  • Microsoft IIS 7.0 or higher, Microsoft SQL Server 2005 or higher.
  • Microsoft Report Viewer 2008 or higher .
  • Space Requirement
    • For software: 100 MB Minimum
    • For database: 100 MB Minimum

To try this software for one week free of cost and without any obligation, please proceed with below tab. You will need to create your account to get a user name and password. You can then log in with these details and create your various records and masters and check the various features.