Customer Support Solutions - Handling Customer Complaints.
The Seagull-Servicing has been designed to smoothen the complaint handling process.
This software records all the important information for a field complaint, like reason of failure and other details which can later be useful for failure analysis and corrective actions.
Product Master - to list all products (name, brief specifications)
Service Engineer Master - to list all service engineers and area of their operations
Customer Master - to list all customers (name, address. products purchases-Sr. No. invoice No. & date of installation).
New customers to be added as and when new installation is done.
List of probable reasons of failure.
Complaint input (by someone in office, or customer can input it online)
Complaint attended report by service engineer (giving problem, site conditions and solution provided)
Warrantee Servicing calls, AMC calls, Installation & Commissioning schedules
Weekly/monthly/yearly report of complaints (customer-wise, product-wise, and according to reasons of failure)
Response time calculations (time between complaint registered and attended, by whom)
To calculate MTBF for individual customer/product, and overall (for a product. and total)
Service Engineer's performance (time taken for each call, total calls during a period, and response time)
The Seagull-Servicing software is web-based; hence anyone can register a complaint online. Similarly, service engineer can send his report online. This ensures no need of separate data-feeding. All reports can be viewed online and can be exported to excel for further analysis. The software will be flexible so that new customers, new products, new engineers, new problems/reasons can be added as and when required.
|Customer Support Solutions||Seagull-Servicing||61,250||1,000|
|Multi Company||Company Master to add more companies||11,250||200|
|Email Alerts||Generate Email Alerts of Additions/Changes||11,250||200|
|SMS Gateway||Enable provision for SMS Gateway to send Notifications||7,500||125|